Shipping & Returns
The REDFORA Guarantee
If you are not 100% satisfied with your order, you can return your product for a full refund within 60 days of delivery.
If you have any issues, contact us and we’ll do whatever we can to make sure you have a positive experience. We’re proud to stand behind our quality crafted products to ensure our families and communities are prepared for any emergency. It’s an honor to help make the world a safer place, encourage our neighbors to get prepared, and make emergency preparedness easy and accessible.
How Much Does Shipping Cost?
We have you covered if you spend $100 or more! Shipping is only charged on orders below $99 and on orders to AK and HI.
When Will My Order Arrive?
Delivery times vary based on location, but on average orders arrive within a week. With orders placed during our busiest times (or our most far flung customers) it can take up to 10 business days, but that is rare.
Do You Ship Outside The US?
At this time we’re only able to ship to the United States. Stay tuned - the rest of the world is next!
Can You Ship To A P.O. Box?
We can! Though we do suggest using a physical address that can be delivered by UPS for large orders.
Was It Just Not Meant To Be?
If your order isn’t working out, you can always return it within 60 days of the purchase date. Use the box your order came in or use your own! Ensure all contents of kits are accounted for, include your original packing slip or paper with your name and order number, place them snug inside the box, and tape it up. Take it to your nearest UPS location and return it back to us at the following location.
Emergency Reserve - Redfora
2285 Grissom Dr.
St. Louis, MO 63146
Did You Receive A Wrong Or Defective Item?
It’s rare, but if it happens, we want to make it right ASAP. It’s important to us that you get the right items, and that the process is as easy as possible.
Contact us and tell us about your issue (or call (415) 570-2534) and we’ll make it right. We will promptly provide a paid return shipping label. From there you'll just have to print it out and tape it to the top of the box containing the items that are being returned.
When Can I Expect To See My Refund?
We know everyone loves to see money back in their bank account! Refunds are initiated back on the original payment method within three business days after being received. You should then see the refund back on the original form of payment within 3 business days after the refund has been initiated.